Complaints and Dispute Resolution Policy

Version 2026-10-26.

1. Contact support first — through Support in your account or [to be confirmed]. Most questions are solved quickly.
2. Formal complaint — if you are not satisfied, write to [to be confirmed] with your username, the date and time, the game or transaction, and what outcome you expect. We acknowledge it within 48 hours and give a final answer within 14 days (or tell you why we need longer, up to 8 weeks).
3. Independent dispute resolution — if you disagree with our final answer, you can refer the dispute free of charge to [to be confirmed] or to our licensing authority ([to be confirmed]).

We keep complaints and their outcome for at least 5 years. Complaints do not affect your use of CHART777, but we may suspend the related funds or account while we investigate.